Park rules
Wunderland Kalkar 

Access

• With a valid admission ticket, you are authorized to enter Wunderland during opening hours. Please keep your admission ticket with you during your stay so that you can show it on request. Minors under the age of 14 may only enter the park if accompanied by an adult.

• Wunderland reserves the right to adjust opening hours and/or conditions during the season. A refund is excluded.

• Animals are not permitted in Wunderland Kalkar except for assistance dogs. Assistance dogs must be clearly identifiable, and you must be able to provide a valid license. Please do not leave any animals in your vehicle.

• If you are dressed offensively or in a way that could be associated with or mistaken for the Wunderland animation team or a Wunderland employee, we reserve the right to deny you access to the park. At a minimum, shirts, shorts and shoes must be worn even in high temperatures.

• Persons under the influence of alcohol or drugs may be refused access to the park. It is prohibited to bring alcoholic beverages onto the premises.

Security

At Wunderland Kalkar, German law and the norms and values customary in Germany apply. Every guest is requested to behave appropriately and follow the general rules of decency. Please consider your own safety and the safety of others during your visit, and respect the park's and other visitors' property. Avoid dangerous situations and always treat all fellow visitors with respect.

• For your and our safety and property, video surveillance is performed on the premises of Wunderland Kalkar.

• Please always follow the instructions of our staff and the safety instructions on the signs.

• Wunderland Kalkar reserves the right to carry out preventive searches, check bags and ask for a valid ID document for security reasons or if circumstances require it. Refusal may result in removal from the park.

• If the park is prematurely closed due to an unsafe situation, you are not entitled to a partial or full refund or compensation.

• For safety reasons and to protect the green spaces, entering areas outside the marked footpaths, paths, and picnic areas is forbidden.

• Swimming or bathing in the park's ponds, lakes and ditches is prohibited.

• Bicycles, roller skates, scooters, and other vehicles, with the exception of a wheelchair or pushchair/buggy, are not permitted in the park. For safety reasons, this also applies to handcarts and bulky and large objects such as trolleys.

• The carrying of weapons or dangerous objects (knives, brass knuckles, fireworks, etc.) is not permitted. The wearing, use and carrying of racist, xenophobic, anti-constitutional, discriminatory or violence-glorifying objects as well as any corresponding behavior is also prohibited.

Attractions

• All attractions have safety regulations determined by an independent authority. These regulations are displayed at each attraction and must always be followed, as must the employees' instructions. Anyone who willfully disregards the instructions and user regulations may be prevented from entering the attraction.

• Certain attractions are subject to clothing, size, behavior and/or health requirements imposed by the authorities and TÜV to protect our guests. These rules also apply to guests with disabilities. If visitors are denied access to an attraction due to these criteria, Wunderland Kalkar will not provide a refund.

• If attractions cannot be used or operated due to maintenance or repair work or due to force majeure, such as strong winds, thunderstorms, etc., there is no entitlement to a partial or full refund of the admission price.

Smoking

• Smoking is only permitted in the designated smoking areas. This also applies to the use of e-cigarettes, vaporisers and shishas. The consumption of cannabis is prohibited on the entire site.

• Smoking is prohibited in all buildings and attractions and in the respective queuing areas.

• Open fires, fireworks and the like, and barbecues are prohibited on the entire site.

Commercial activities

(Commercial) activities, including recording, flyers or other advertising, as well as opinion polls and counts in the park, are not permitted without prior written authorisation from Wunderland Kalkar.

Parking

• In our car parks, the regulations of the StVO apply.

• The parking fee covers the parking space provided (car park) but not the surveillance of the vehicle. Please do not leave any objects visible in the car, and ensure all doors and windows are closed.

• Only authorized persons with a corresponding permit may use the disabled parking spaces. The disabled badge must be clearly visible on the vehicle. Vehicles parked in disabled parking spaces without authorisation may be towed away for a fee.

Photography and filming

Wunderland encourages sharing photos, videos and audio recordings of the park on social media.

• Rooms not open to the public may not be photographed or filmed, and no audio recordings must be made. The publication of such material is also prohibited.

• Taking photographs, filming, or making sound recordings is prohibited in the attractions. For safety reasons, while using the rides, it is strictly forbidden to take photo or video recordings with cameras, including mobile phones, smartphones, GoPros and similar devices, regardless of their intended use.

• We may photograph or film visitors during their stay. Wunderland reserves the right to use this material for publication and advertising purposes. Do you not want to be photographed or filmed during your visit? Please avoid the areas where photographs are being taken or ask an employee or the production team not to photograph or film you.

• The use of drones on the grounds of Wunderland Kalkar is prohibited.

• The use of loudspeakers etc. and music devices with amplified sound is prohibited.

Liability

You enter the park at your own risk. Wunderland accepts no liability for any damage suffered unless caused by intentional behavior or gross negligence. In such a case, you must report the incident to the park manager before leaving the premises. Subsequent complaints will not be considered. Wunderland Kalkar is not liable for the loss or theft of your personal belongings.

Wunderland accepts no liability for the loss or theft of personal property, in particular for items lost or damaged during the attraction's use. It is not possible to stop or switch off the rides for recovery.

When using the rides, you may get wet and/or damage items you are carrying. We therefore ask that you do not bring any items such as mobile phones, photo/film equipment, tablets, etc. that could be damaged by water or other effects. There is no entitlement to compensation for damage caused by water.

Failure to comply with these park regulations may result in refusal of access to the park, removal from the park, or—if required—reporting to the police. There is no entitlement to a refund. The company management will decide in cases not expressly listed in this regulation.